By Brandy Sparkman-Beierle, chief clinical officer, Homecare Homebase.
The transition from hospital to home is one of the most delicate moments in a patient’s journey. Both hospitals and home-based care providers, share the same goal, ensuring continuity of care and achieving better outcomes, but too often, they’re held back by fragmented technology and disconnected systems. Instead of working together seamlessly, the lack of communication creates unnecessary roadblocks that slow down the process and add strain to already stretched clinicians.
When discharge summaries, medication lists, and physician orders don’t transfer smoothly between electronic health records (EHRs), home health and hospice agencies are left to piece together vital information. In some cases, they’re still receiving referrals via fax or email, which means manually entering data before care can even begin. These inefficiencies aren’t just frustrating, they can put patients at risk by causing delays and gaps in care.
Creating a truly connected care continuum means breaking down these barriers and building systems that communicate effortlessly, so patients move from the hospital to home without missing a beat. It’s about giving clinicians the tools they need to focus on what matters most, delivering safe, effective, and compassionate care.
A focus on interoperability is closing these gaps and allows providers to establish repeatable interoperability best practices that can be used across multiple partnerships. Connecting hospital systems with post acute EHRs allows, real-time data exchange, removes guesswork from the referral process and increases timely initiation of care. Instead of waiting for documents to be sent back and forth, clinicians get instant access to the information they need to move forward with care – ensuring that post-acute teams can start treatment right away and reduce the chances of miscommunication, delays, or avoidable hospital readmissions.
Repairing the Communication Breakdown Between Hospitals and Home Health
One of the toughest challenges in moving patients from hospital to home care is simply staying connected. Too often, hospital discharge teams and home health agencies are working in silos, using completely different systems that make it hard to share crucial information. Without direct integration, important details can slip through the cracks—discharge summaries might be incomplete, medication changes can go unnoticed, and home health providers may find themselves making countless phone calls just to piece together a patient’s story.
This outdated, fragmented approach creates challenges for every part of the care team:
– For hospitals, a lack of coordination means higher readmission rates. When home health providers don’t have the full picture, follow-up visits might not be scheduled at the right frequency or may miss essential care elements. These gaps put patients at risk for complications that could have been avoided.
For home health agencies, waiting for hospital records slows down the start of care. Instead of focusing on the patient, clinicians spend valuable time chasing down information and waiting for physician approvals, wasting time that could be better spent delivering care.
For patients, it’s frustrating and confusing. Gaps in communication can mean delays in getting the care they need and a higher risk of being readmitted to the hospital.
The good news is that it doesn’t have to be this way. By integrating hospital and post-acute systems, we can keep everyone on the same page. When referrals, physician orders, and discharge notes move seamlessly between providers, home health teams can hit the ground running with a complete care plan. Orders are processed electronically, physician notes are instantly accessible, and the entire care team has a clear, up-to-date view of the patient’s condition. With smooth transitions, everyone benefits, especially the patient.
Reducing Readmissions with a More Connected System
Preventing unnecessary hospital readmissions is one of the biggest priorities in healthcare, and interoperability plays a key role. Many readmissions happen because of poorly managed transitions, patients leave the hospital without clear follow-up plans, medication reconciliation is incomplete, or home health teams don’t receive critical updates in time.
When hospitals and post-acute providers share data in real time, they can work together to prevent these avoidable setbacks. A connected system helps:
– Speed up medication reconciliation, ensuring patients receive the correct prescriptions before transitioning to home care.
– Provide immediate access to hospital records, allowing home health clinicians to understand a patient’s full medical history from the start.
– Enable real-time updates, so hospitals can be notified if a patient’s condition declines, allowing for early intervention before a readmission is necessary.
Instead of simply reacting to problems as they arise, real-time data exchange allows care teams to be proactive. If a home health provider can monitor updates from a patient’s hospital stay, they can anticipate complications and adjust care plans before an issue escalates.
Eliminating Administrative Waste in Post-Acute Care
Home-based care providers already navigate a complex landscape of payer requirements, compliance regulations, and documentation standards. Adding hospital referrals to the mix, especially when they arrive in fragmented formats, only increases the burden on staff, and the risk of errors and miscommunication.
Moving to an integrated system helps post-acute providers:
– Maintain an up-to-date patient record, reducing inconsistencies across care settings.
– Reduce paper-based documentation, eliminating extra administrative steps and human error.
– Improve workflow efficiency, freeing up clinicians to focus on patient care instead of excessive paperwork.
– Retain an EHR system with workflow that is tailored to home-based care needs rather than acute care preferences.
Health information exchanges (HIEs) and Fast Healthcare Interoperability Resources (FHIR) standards for APIs are making it easier for hospitals, home health agencies, and insurers to work from the same set of patient data. This shift from fragmented communication to real-time data access is helping healthcare move toward a more connected approach to post-acute care.
What’s Next for Interoperability in Post-Acute Care?
As hospitals deepen their partnerships with home-based care providers, seamless data exchange will become a deciding factor in how well these collaborations succeed. The next steps for improving interoperability should focus on:
– Expanding integration with behavioral health and social determinants of health (SDOH) data to better address patient needs beyond medical treatment.
– Automating prior authorizations to speed up referrals and reduce bottlenecks in post-acute care.
– Leveraging AI and predictive analytics to help identify high-risk patients and enable earlier interventions.
The ability to share patient data without friction is no longer just a convenience—it’s essential for delivering quality care. As technology advances, providers who embrace interoperability will see the biggest improvements in efficiency, care coordination, and patient outcomes. When hospitals and home health agencies can act as a true extension of one another, patients get the uninterrupted care they need, clinicians spend less time on administrative tasks, and healthcare as a whole moves toward a more connected future.